Privacy Policy

The Financial Reset Group (“we,” “us,” “our,” or “the Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website financialresetgroup.com (the “Site”), enroll in our services, or interact with us through text/SMS messaging, email, or phone.

This policy applies to all users of the Site and our services. By using our Site or providing your information, you consent to the practices described in this Privacy Policy.

We collect several types of information, including:

Personal Information

• First and last name
• Email address
• Mobile and/or landline telephone number
• Mailing address
• Credit-related information you choose to share during onboarding
• Any messages or notes you submit through our contact form

Non-Personal Information

• Browser type, device type, and operating system
• Pages visited, referral source, and general usage analytics
• IP address and approximate location (city/region level)

SMS / Text Messaging Data

• Your mobile number and wireless carrier
• The content of text messages exchanged with us
• Opt-in and opt-out (STOP/HELP) keyword responses
• Delivery status and timestamps for audit and compliance purposes

We use the information we collect to:

• Provide, maintain, and improve our credit repair services
• Process enrollment, payments, and account administration
• Send you service updates, account notifications, and progress reports via email, phone, and SMS/text message
• Send promotional or marketing messages about our services where you have provided express written consent
• Respond to your inquiries, comments, and support requests
• Comply with legal obligations under the FCRA, CROA, and TCPA
• Detect, prevent, and address fraud or unauthorized activity

Opt-in. We send SMS/text messages only to customers and contacts who have provided express prior written consent to be contacted at the telephone number provided. Consent is collected through the checkbox on our contact form, through an enrollment process, or by texting a join keyword to our message number.

Message types. Depending on your consent, you may receive:

• Transactional: account updates, dispute progress, audit reminders, and payment confirmations (these may be sent without marketing consent as required to service your account).
• Marketing: promotions, service offers, and newsletters (only when you have opted in).

Message frequency. The frequency of messages varies based on your account activity and enrollment. You will typically receive no more than 4–8 messages per month, though transactional updates may be sent more frequently during active dispute rounds.

Opt-out. You may cancel SMS services at any time by replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message. We will process your opt-out within a reasonable period (typically within 24 hours) and send a final confirmation message.

Help. For assistance, reply HELP to any message, or contact us at (205) 851-8449 or info@thefinancialresetgroup.com.

Carrier & cost. Standard message and data rates may apply based on your wireless plan. We are not responsible for delays or failures caused by your mobile carrier. We do not send messages to numbers on the National Do Not Call Registry for marketing purposes unless you have an existing business relationship and have given express consent.

Carriers supported. We support SMS delivery through major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, US Cellular, and their respective MVNOs.

We process your personal information in accordance with applicable U.S. federal and state laws, including:

• Telephone Consumer Protection Act (TCPA): We obtain prior express written consent before sending marketing text messages and honor all opt-out requests promptly.
• Fair Credit Reporting Act (FCRA): We handle credit-related information responsibly and only for the purpose of assisting you with disputing inaccurate or unverifiable items.
• Credit Repair Organizations Act (CROA): We make no guarantees about the removal of specific items and provide disclosures before you pay for services.
• Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act: All marketing emails include a clear unsubscribe link and our physical mailing address.
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): California residents have the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell your personal information.

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: third parties that support our operations, such as payment processors, SMS/text messaging platforms, CRM software, and hosting providers, under written agreements requiring confidentiality.
• Credit bureaus and creditors: as necessary to process disputes on your behalf under the FCRA.
• Legal authorities: when required by law, court order, or to protect our rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information is transferred.

We retain your personal information for as long as your account is active or as necessary to provide our services. After your account is closed or you opt out, we retain records for a period required by law or to defend against legal claims, after which we securely delete or anonymize the information.

We implement administrative, technical, and physical safeguards designed to protect your personal information, including encryption in transit, restricted access controls, and secure infrastructure. However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information using commercially acceptable means.

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Withdraw consent to SMS/email marketing at any time
• Lodge a complaint with your state attorney general

To exercise any of these rights, contact us at info@thefinancialresetgroup.com. We will respond within 30 days.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it promptly.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last updated” date. Material changes will be communicated via email or a prominent notice on the Site. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us:

• Company: The Financial Reset Group
• Email: info@thefinancialresetgroup.com
• Phone: (205) 851-8449
• Address: 4928 Avenue O, Birmingham, AL 35208, United States

See also our Terms of Service.